Introduction
Welcome to Pro Tech CDS (Complete Design System), accessible at www.protechcds.com. We are committed to safeguarding your privacy while providing innovative AI-driven fire protection design services. This Privacy Policy outlines how we collect, use, protect, and share information when you interact with our website, client portal, or services. By using our services, you agree to the practices described herein.
Information We Collect
- Personal Information: When you contact us via email (e.g., admin@protechcds.com), use our client portal, or request consultations, we may collect information such as your name, company, email address, and phone number (e.g., (619) 860-0305) to provide tailored support and project updates.
- Usage Data: We gather non-personal data like IP addresses, browser types, and visit times to optimize website performance and ensure a secure experience.
- Project-Related Data: For takeoffs, designs, and submittals, you may upload drawing files (e.g., AutoCAD.dwg files), which we process to deliver services like compliance analysis or takeoff quantifications. This data is treated with strict confidentiality.
How We Use Your Information
- To deliver and improve our services, including AI-enhanced takeoffs, designs, and submittals compliant with AHJ codes (e.g., NFPA 13/72, IFC, IBC).
- To communicate with you about project statuses, client portal features (e.g., real-time chat, design updates), or service updates.
- To enhance website functionality and security, leveraging aggregated usage data without identifying individuals.
- To comply with legal obligations or protect our rights, as required by law or AHJ regulations.
How We Protect Your Information
- We employ enterprise-level encryption and secure servers to safeguard data, especially sensitive project files shared via the client portal.
- Access is restricted to authorized personnel only, with role-based permissions ensuring confidentiality of your intellectual property (e.g., title blocks, branding).
- Our proprietary software and AI tools are designed to minimize data retention, deleting temporary files post-project unless otherwise requested.
Sharing Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. Data may be shared with trusted subcontractors (e.g., PE seal providers) only to fulfill service requests, under strict confidentiality agreements. In rare cases, we may disclose information if required by law or to protect our services' integrity, with prior notification where possible.
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience (e.g., remembering login preferences on the client portal). You can disable cookies via your browser settings, though this may affect functionality. We do not use tracking for advertising but monitor analytics to improve site performance.
Your Rights and Choices
- You can request access, correction, or deletion of your personal data by contacting admin@protechcds.com.
- Opt-out of non-essential communications by replying "unsubscribe" to emails.
- Our client portal allows you to manage project data access and download records at any time.
Data Retention
Personal information is retained only as long as necessary to provide services or comply with legal requirements, typically deleted within 12 months post-project unless you opt for longer storage.
International Data Transfers
Data is processed in the U.S. (e.g., San Diego, CA 92123). For international clients, we ensure compliance with applicable data protection laws via contractual safeguards.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our services or legal requirements. Updates will be posted on www.protechcds.com with the effective date noted.